Soulside AI - Cohort 19

Since many of us were new to healthcare and IOPs, we took several steps to build our understanding. We started with domain research, familiarizing ourselves with telehealth, clinical workflows, and important terms like SOAP notes and HIPAA compliance. To better understand the needs of therapists and providers, we conducted interviews to learn about their current workflows and how Soulside AI could integrate into their routines.Instead of just comparing similar products, we audited the best tools across telehealth, transcription, and AI scribes to identify what works well and what doesn’t. We also tested these tools ourselves during meetings, which helped us spot pain points and opportunities for improvement. Finally, we conducted a usability audit of the existing platform by role-playing therapy scenarios. This gave us valuable insights into the product’s strengths, gaps, and potential to support clinicians effectively.

We assessed the usability gaps and identified areas for improvement in the existing user flow and sitemap from the internal usability audit. We used Crazy 8’s and a co-ideation session with our client to generate and refine ideas for the MVP. Next, we pinpointed three critical user journeys to prioritize and began prototyping around them. We also explored design principles focused on trust—both between users and AI, as well as between users themselves—to ensure Soulside could foster confidence with clinicians. A mid-sprint review allowed us to align closely with the client, narrow our scope and define an MVP (minimum viable product), and streamline our design direction for a more cohesive and consistent approach moving forward.

In the final stretch, we merged our three user journeys into one core Critical User Journey: helping Soulside clinicians access and edit notes and transcripts with full transparency and trust in Soulside’s AI. We focused on high-fidelity design iterations and ran usability tests with clinicians and designers to uncover what worked and where to improve. Our team emphasized what made the experience stand out—intentional design language, thoughtful animation, and voice transcription features that bridge UX and AI engineering. We also workshopped our storytelling skills and began turning key design assets into a polished slide deck that reflects both our design thinking and the system we created for Soulside.